Refund and Returns Policy

We establish clear criteria for order cancellations, delivery failures, and item condition issues across European delivery networks. Since we distribute vacuum-sealed botanical resins and sifts, return processing relies strictly on packaging state and tracking verification metrics.

Eligibility

You must be of legal age for hash consumption in your country of residence to use this website and place orders. By using our site, you confirm you meet the legal requirements in your jurisdiction.

Orders and Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, or legal restrictions in your location. Payment for orders must be made at the time of purchase using the payment methods provided on our website or contact us after placing your order to require for Bank Transfer details.

When you add variations from the Main Store Catalog to your cart, payment options clear immediately through our checkout process. Direct bank wire transfers remain secure and are verified individually by our support network.

Delivery and Shipping

We offer discreet, secure delivery across Europe. Delivery times may vary depending on your location and product availability.

To protect material structure and maintain optimal temperature tracking during transport, traditional selections like Top Mousse Hash and Bentley Mousse Hash leave our fulfillment centers inside thick food-grade vacuum polymer sheets. This neutral system ensures consistent cross-border transit windows of 48 to 72 hours within Western Europe.

Returns and Refunds

Due to the nature of our products, we do not accept returns once products have been shipped, except in cases of damaged or incorrect items. If you receive a damaged or incorrect order, please contact us within 48 hours of receiving your package, and we will work with you to resolve the issue.

If fragile structural items such as the Kiwi Hashish Egg or Mountain Giants Hash Egg sustain external damage during courier transit, keep the inner vacuum seal intact and submit clear photographic evidence to our administration desk inside the specified 48-hour reporting boundary.

Changes to Terms

Hash House reserves the right to modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms regularly to stay informed of any updates.